Privacy Policy

Passage To Recovery, doing business as Bright Paths Recovery (“Bright Paths Recovery,” “we,” “us”), operates brightpathsrecovery.com (the “Site”). This Website Privacy Policy explains what information we collect through the Site, how we use it, and the choices you have.

This policy covers information collected through the Site only. Information about you as a patient or prospective patient in treatment is governed by our Notice of Privacy Practices, which describes your rights under HIPAA and federal confidentiality regulations for substance use treatment records (42 CFR Part 2). Where the two documents overlap, the Notice of Privacy Practices controls for protected health information.

Information we collect

Information you provide. When you complete a form on the Site, call us, or verify your insurance benefits, you may provide your name, phone number, email address, insurance details, and any information you choose to include in a message to us.

Information collected automatically. When you visit the Site, we and our service providers may collect your IP address, browser type, device type, pages viewed, referring URL, and time spent on the Site through cookies and similar technologies. We use Google Analytics and may use advertising and conversion-tracking tools. You can control cookies through your browser settings.

How we use information

We use information collected through the Site to respond to your inquiry, verify insurance benefits, schedule consultations, send communications you have consented to receive, operate and improve the Site, and comply with legal obligations. We do not sell your personal information.

Phone & SMS/Text Message Communications

When you submit a form on the Site, you are asked to consent to be contacted by phone. Phone consent is required to submit a form so that we can respond to your inquiry. By checking the phone consent box, you agree that Bright Paths Recovery may call you at the number you provided to respond to your request and discuss our programs and services.

You may also choose to receive SMS/text messages from Bright Paths Recovery. SMS consent is optional and is not required to submit a form or to receive treatment. If you opt in, you may receive appointment reminders, updates, and service-related messages approximately 2 to 4 times per month. Message frequency may vary. Message and data rates may apply depending on your carrier and plan.

You can opt out of text messages at any time by replying STOP to any message you receive from us. You will receive one final confirmation message and no further texts unless you opt in again. For help, reply HELP or contact us using the information on this website.

We do not share your phone number, SMS opt-in status, or consent with third parties or affiliates for their marketing purposes. Your phone number is used only to communicate with you as described here. Carriers are not liable for delayed or undelivered messages.

How we share information

We share information only with service providers who help us operate the Site and communicate with you (such as website hosting, analytics, CRM, and messaging platforms), when required by law or legal process, to protect the rights and safety of Bright Paths Recovery or others, or with your consent. Service providers are permitted to use your information only to perform services for us.

Your choices

You may opt out of phone contact by telling us during a call or by contacting us using the information on this website. You may opt out of text messages by replying STOP. You may request access to, correction of, or deletion of personal information we hold about you by contacting us. California residents may have additional rights under the California Consumer Privacy Act; contact us to make a request.

Data security and retention

We use reasonable administrative, technical, and physical safeguards to protect information collected through the Site. No method of transmission over the internet is completely secure. We retain Site information for as long as needed to respond to your inquiry, meet legal obligations, and operate our business.

Children

The Site is intended for adults. We do not knowingly collect information from anyone under 18 through the Site.

Third-party links

The Site may link to third-party websites. We are not responsible for their privacy practices.

Changes to this policy

We may update this policy from time to time. The effective date above reflects the most recent version.

Contact us

Bright Paths Recovery
10014 Louise Avenue, Northridge, CA 91325